This will allow the Load-Balancer to PING the system interfaces, since the IP addresses of the Load-balancer is now included in the trusted hosts of one administrator. Set trusthost2 10.253.200.0 255.255.255.248 <= subnet of the unit pinging the FortiGate's IP address If all other administrators have Trusted Hosts configured, having a "Bulk Administrator" with no rights on the firewall, but also with no Trusted Hosts as well, will allow to have the PING working on the FortiGate's interface.Ĭonfigure the subnets of the equipment pinging the FortiGate's IP into the Trusted Hosts of one admin: Create an administrator using the above accprofile: Create an Admin Access Profile with no rights (none) on the firewall: There are two workarounds if you need to configure Trusted hosts under all existing Administrators of the firewall. Trying to ping the FortiGate's IP from any other IP address will fail. So if we add trusted hosts on all administrators then the FortiGate's IP can be pingable only from those trusted hosts. In FortiOS, "ping" is one of the admin accesses subject to the "trusthost" settings (up to FOS 5.6, see below). This article describes how to troubleshoot this issue.Ĭonfiguring trusted hosts for ALL administrators in a FortiGate, the PING feature on the interfaces will only repond if the source address of the PING is included in the configured Trusted Hosts.įor example: If a Load-Balancer has an IP of 10.253.200.4 - 10.253.200.5, the PING from the Load-Balancer will not be replied to if these IPs are not included in the Trusted hosts configured in the administrator settings. After fixing the ping request timed out error, don’t forget to turn on Windows Firewall.When configuring trusted hosts for all firewall administrators ping does not reply if the source IP of the ICMP request is not included in the trusted hosts. Step 4: Select Turn off Windows Defender Firewall (not recommended) for both private and public network settings. Step 3: In the following window, click Turn Windows Defender Firewall on or off. Step 2: Select View by Large icons from the top right corner of the pop-up window. Then search for Control Panel and open it. Step 1: Press Win + S to open the Windows Search utility. To solve the problem, you can try disabling Windows Firewall temporarily and check whether the ping command works again. However, sometimes Windows Firewall might prevent your computer from receiving ICMP Echo replies to your ping, which is another reason for request timed out ping cmd. To protect your computer, you’d better keep it on. Windows Firewall helps to filter information from the Internet and prevent potentially harmful programs from accessing your system. Once it’s done, you can run a ping command and check whether “request timed out ping cmd” has been fixed. Step 2: Input the following commands one by one and press Enter after each: Step 1: Run Command Prompt as administrator. To solve the problem, you can try DNS flush and TCP/IP reset. If the request timed out ping error appears whatever IP address you test, it indicates that your network adapter settings might corrupt. As for the tutorial, you can refer to this post: How to Restart a Router and Modem Properly. To solve the problem, you can try restarting your modem or router. Network issues could lead to the “ping request timed out” error. If the error still pops up, continue with the next solution. You can try ping another website or the localhost. When you encounter the “ping request timed out” error, you should change the IP address in your ping command and check whether it works properly. If you are bothered by the same error, you can try the following methods. The problem could be caused by various factors. However, some users reported that they received the “request timed out” error after executing the ping command. If the ping command works well, you would see the messages showing in the above picture. Tip: You need to replace with the hostname or IP address in your case.
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